University of Michigan

Associate Director, Development Operations

Intercollegiate Athletics

Working Title

: 

Associate Director, Development Operations

Posting Number

: 

59754

Job Category

: 

Development Services - Reporting and Data Management, Prospect Development and Analytics

Experience Range

: 

2 to 5 Years

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

To apply for this position, please submit your cover letter and resume as one document on the University of Michigan Careers at the U site.

If you are unable to apply via the U-M Jobs site, please submit your cover letter and resume to dev.careers@umich.edu. In the subject line, please type in the Job ID# for which you are applying.

For questions about the U-M application process, please refer to the FAQ page

Position Description

The Associate Director of Development Operations is responsible for the following activities for athletic development; gift and records processing and reconciliation, data management and integrity, reporting and analysis. The AD is also responsible for working in partnership with the Senior Associate Athletic Director in the planning, organizing, facilitating and tracking outcomes of the development strategy meetings.

Works with their colleagues on the Athletic Development Leadership team to provide direction and coordination of fundraising strategies for the Department of Athletics; serves as a liaison to the Development Services Team and the Prospect Management and Analysis team within University Development.

Characteristic Duties and Responsibilities

Reporting/Analysis/Gift and Records/Data Management:
- Management and oversight of gift processing and biographical records update efforts for the Athletic Department.
- Develop a system and process to collect data from the coaches and other athletic department staff on a consistent and effective basis.
- Working in partnership with the Office of University Development to ensure all records are accurately recorded in the Development database and Paciolian, are receipted and reported to reflect the donors intentions while conforming to specified legal, IRS, CASE and SPG requirements.
- Work in partnership with the Athletic Department Business Office in the management and oversight of department financial reconciliations. Ensure accuracy of reporting and efficiency in workflow procedures.
- Work collaboratively with the Athletic Department Business Office and the Office of University Development to continually improve upon various processes to maximize efficiency while meeting the needs of all constituents.
- Responsible for the Athletic Departments development efforts for data collection, maintenance and data cleansing. Regularly participates in activities and groups related to database and system improvements. Investigates avenues for automating as many of these processes as possible.
- Responsible for supporting the athletic development team and senior level team members with various data analysis and reporting needs utilizing DAC/DART and Paciolan.
- Work with the Office of University Development to develop effective strategies for targeting and tracking constituent populations using complex data mining methods and other statistical techniques, .
- Tracks progress on goals using multiple variables e.g. campus units, projects, timeframes, solicitation media and online engagement and giving elements.
- Uses data mining, geo-demographic and other data enhancements to incorporate advanced analysis techniques and metrics into reports.
- Work with the General Counsel office to assist in the preparation and monitoring the progress of gift agreements

Management/Leadership:
- Responsible for working in partnership with the Senior Associate Athletic Director in the planning, organizing, facilitating and tracking outcomes of the development officers gift strategy meetings.
- Managing the Operations Assistant. This includes providing leadership, setting and evaluating individual goals, developing and sustaining appropriate training, mentoring, and monitoring of primary focus area
- Building a high functioning team, providing staff with clear roles, responsibilities, accountabilities, mentoring, and support to be successful as a team
- Participating in Athletic Development events as appropriate including, but not limited to, home and away football games activities, on and off-campus donor events, and other athletic activities as needed
- Developing and managing the operations budget
- Serving as a member of the Development Leadership Team to promote a culture of growth and learning
- Works with their colleagues on the Athletic Development Leadership team to provide direction and coordination of fundraising strategies for the Department of Athletics;
- Serve as a liaison to OUDs Development Services Team and the Prospect Management and Analysis team and other team as appropriate.
- Performing other duties as assigned

Required Qualifications

- Bachelor's degree or equivalent combination of education and information technology experience.
- Strong organizational and analytical skills with ability to initiate, analyze, monitor, evaluate and advance strategic plans and programs that support the Athletic Department mission and contribute to the overall goals and objectives of the fundraising program.
- Minimum of 3 years of related experience working with Oracle Database Software and ERP Systems, Business Objects, EIS, SQL, Excel, Microsoft Access, Data Miner. Equivalent experience in a similarly complex systems environment will be considered. It is critical to have a clear understanding and vision of how best to deploy information to an end-user community via the Internet. Extensive experience with UM Data Delivery Environment. Experience with file format conversions.
- Experience in Annual Giving, consumer marketing or related field that uses a large population and demographic behavior analysis techniques.
- Understands key reporting elements such as differences in how participation and similar statistics are defined and depending on the purpose, why these need to be calculated differently.
- Stays current on reporting, Annual Giving and fundraising trends through peer networking, professional development and monitoring of various media.
- Ability to transfer knowledge and train staff on these concepts including Annual Giving, technical and financial terms to people who may/may not be technical and/or fundraising staff.
- Strong understanding of online engagement and constituent management concepts using Internet technologies and experience with electronic media used for communication, engagement and/or solicitations. Good sense of graphical design.
- Background in accounting, accounting certification and/or training.
- Knowledge of how various fundraising programs interact and the ability to translate program needs into practical information requirements and performance metrics to help directors and others manage their programs effectively.
- Working knowledge of fundraising and financial data (including fund accounting), with an ability to understand differences in counting and recognition and be able to reconcile and effectively communicate the differences between Development and financial systems to all levels of staff.
- Programming experience in at least one of the following: SQL, VBA, Visual Basic.
- Experience in data mining and analysis using statistical software such as SPSS.
- Experience with Microsoft Office products.
- Ability to consistently meet deadlines in an opportunity driven, fast paced and changing environment.
- Excellent written and verbal communication skills with the ability to interact with multiple patrons in a positive and productive manner while maintaining integrity and adhering to the compliance rules of the NCAA, Big Ten, and University of Michigan Athletic Department.
- Ability to exercise sound judgment and effectively determine when information needs to be advanced to other decision makers.
- Ability to work in a fast paced, ever-changing environment, with the ability to effectively adapt and be flexible.
- Ability to work effectively as part of a positive, team oriented environment.
- Strong commitment to the student athlete experience
- Demonstrated ability to develop good working relationships with internal and external constituency groups and to work collaboratively with colleagues in a team environment.
- Sound organizational ability, a high degree of energy creativity and initiative; the ability to project the unique aims and values of the University of Michigan the Athletic Department and its donors and alumni
- Ability to manage multiple projects and priorities and meet challenging and changing deadlines.
- Discretion and an ability to interact with high-level donors and the ability to maintain a high level of confidentiality.
- Experience with social networking tools

Additional Information

Salary commensurate with experience.

Mission Statement

The Office of University Development maximizes private support for the University of Michigan through high-quality collaboration with the development programs of schools, colleges, and units. We also provide fundraising leadership through the stimulation and facilitation of healthy, productive and life-long relationships with our colleagues, alumni, friends, foundations and corporations.

U-M EEO/AA Statement: The University of Michigan is an equal opportunity/affirmative action employer.